Help & FAQ

Signing a document

How do I sign a document myself?

1. Go to Start Signing and upload a PDF.
2. Tick the Terms box and the e-signature consent, then choose Just Me.
3. Choose your signature (one is made from your name when you sign up), place it on the page, and click Sign Document.
4. Download the signed PDF, or find it later in My Documents.

How do I send a document to other people to sign?

1. Upload the PDF and choose Just Others, or Me & Others if you sign too.
2. Add each person's name and email, then place their signature fields on the page.
3. Click Send. Each person gets an email link; they don't need an account to sign.
4. Follow progress in My Documents; the signed PDF is there once everyone has signed.

Which files can I sign?

PDF documents. Save Word or other files as PDF first.

Are electronic signatures legally binding?

Yes. Signatures made with Indigo eSign are legally binding under the U.S. ESIGN Act and UETA, and under the EU eIDAS Regulation where applicable. A few document types, such as wills, may still need a handwritten signature. See Compliance.

Credits

What are credits?

Credits let you pay only for what you use, with no subscription. Buy a pack once; it doesn't renew. Credits expire 12 months after purchase.

What does each action cost?

If I sign a document and send it to others, am I charged twice?

No. Me & Others is one send: 10 credits covers everyone who signs, including you. "Sign it yourself" is only for documents you sign alone (Just Me).

Will I know the cost before I'm charged?

Yes. Every paid action shows its cost first, and you confirm before anything is spent. Your balance is always shown at the top of the app.

What if something goes wrong?

You are charged only when the action works. If a send, a signature, an AI review or an AI document fails, the credits are given back automatically. If you cancel a document you sent before anyone opens it, its credits come back too.

What is free on the Free plan?

Signing 1 document yourself each month, without credits. Sending to other people, AI review and the other paid features use credits. Try it free: 3 documents, no card required. A new account's welcome credits cover 3 documents sent to other people.

I have a monthly plan. Do I need credits?

No. Your plan's monthly allowance is used first. Credits are only used when you go beyond it, for example more recipients than your plan includes.

How many AI documents does my plan include?

Basic includes 5 AI documents a month with Create with AI, and Pro includes 20. Each document counts as one, whatever its length (short, medium, long or extra long). Unused documents don't carry over to the next month, and a refused or failed request doesn't count. After that, Create with AI uses credits as shown above. You can see how many are left next to your credit balance.

Buy credits or see your history →

Plans

What plans are there?

A Free plan, and paid Basic and Pro plans billed monthly or annually, with more documents, recipients and features. See Pricing for what each includes.

Basic includes 50 documents sent for signature, 5 AI contract reviews and 5 AI-drafted documents every month.

Pro includes unlimited documents sent for signature, 100 AI contract reviews and 20 AI-drafted documents every month.

How do I upgrade, downgrade or cancel?

Open the crown icon at the top of the app (Billing). You can change or cancel your plan there. Cancel in the app in one click. No call, no email. A cancelled plan stays active until the end of the period you paid for.

Refunds

Can I get a refund on a plan?

Yes. 14-day money-back guarantee on your first Basic or Pro payment: ask within 14 days and we refund it in full. After that, refund requests are reviewed by our team, and the amount depends on how much of the billing period you used. The Refund Policy has the details and how to ask.

Can I get a refund on a credit pack?

Unused credit packs can be refunded within 14 days of purchase. Once any credits from a pack have been used, the pack can't be refunded. Credits expire 12 months after purchase. Double charges, and charges for actions that failed, are always fixed: we refund the money or return the credits. Email [email protected]; the Refund Policy has the details.

What happens to credits when something fails?

Credits for an action that failed, or for a document cancelled before anyone opened it, come back to your balance automatically.

Security

How are my documents protected?

Documents are encrypted with 256-bit AES in transit and at rest, and every signed document has a tamper-evident seal and an audit trail of who did what, and when.

Does the AI share my documents?

No. Documents sent for AI review are encrypted and are never shared with third-party public models. See AI Security.

More: Security · Encryption · Audit Trail · Privacy Policy